Contact us

Pre-sales:

Customer any time service : 24 x 7 x 365 Service

  1.  China Starwin Staffs answers calls any time -24 hours a day, 7 days a week, 365 days a year
  2.  Technical personnel available during non-business hours

Web any time service  (tech@starwincom.com)

  1. Direct link to China Starwin technological department customer care section . 
  2. Technical assistance available within 1 working day via reply mail.

 

After-sales:

Antenna installation & Commissioning

  1. Installation and testing products
  2. Factory trial assembly and alignment support
  3. Installation of earth station systems and electrical services
  4. Commissioning & Verification test
     

Customer Training
Training include:

  1. Antenna structure
  2. Antenna RF theory
  3. Antenna installation procedure
  4. Antenna point to satellite
  5. Antenna electrical/mechanical parameter verification
  6. Wiring diagram
  7. Controller commissioning and trouble shooting
  8. Troubleshooting and preventative maintenance
  9. Tailored to specific antennas and/or customer needs

 

Equipment Warranty Policy&RMA Policy

Perfect Equipment Warranty Policy & RMA Policy to ensure that customers' after-sales problems are resolved in a timely and satisfactory manner.You can contact us at rma@starwincom.com, so that we can arrange free Skype meeting to communicate with you.

Support & Service

The main goal of the China Starwin support staff is committed to providing our Satellite Communications customers with high quality, professional services & most convenience in the flat terminal and antenna selection , technical questions' answering , delivery guarantee, shipment arrangement , installation, testing, training, and maintenance areas at highest speed.

 

Starwin Tools & Documents Download

 

 

Starwin Terminal Operation App(Android)

 

 

Download

Starwin:                                                                    Steerwin (No logo) :

 

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The Operation Instruction for Terminal APP:

 

Download
Download

uSATtools Download:

 

 

uSATtools :                                                               uSATtools driver:

 

 

 

 

uSATtools Upgrade Instructions:

Download
Download
Download